If you have ordered a hosting package and you have some queries in regards to a specific feature/function, or if you’ve confronted a certain challenge and you require assistance, you should be able to contact the respective client service staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them apart from it or not, due to the fact that the very best way to deal with an issue most often is to send a ticket. This mode of correspondence makes the replies exchanged by both sides simple to follow and permits the help desk support team representatives to escalate the situation in case, for example, a system administrator should interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you have to have at least two separate accounts to contact the technical support team and to actually administer the hosting space. Non-stop signing in and out of different accounts may often be a bore, not to mention the fact that it requires a very long period of time for the majority of web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing through your files or fine-tuning different settings. The ticketing system is being monitored 24-7 by our client support team members and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain help. In stark contrast to other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info with regard to any technical or billing problem. Moreover, you can read a variety of help articles, which will help you solve the most commonly faced complications yourself.