If you ever experience a problem with your site and are unable to tackle it yourself, ask the hosting company’s client support team to help you get the website back online. A fast solution would be the best scenario, but lots of companies respond within twenty four hours or even more, especially if you are doing business with a reseller. Even if your problem can be quickly sorted out, your website may not function satisfactorily or may not be accessible at all for a long stretch of time, so you may lose potential clients since it is rather unlikely that anyone would be willing to go back to a faulty site. Speaking of which, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software application update does not proceed smoothly or you erase something incidentally, for example, the website must be fixed swiftly so as to prevent protracted downtime.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting include a sixty-minute reply guarantee, which implies that regardless of what query or obstacle you may have, we’ll always be there to help you. In reality, it seldom takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our client service team reps will be at your service 24-7, even on official holidays and weekends, which implies that you will obtain quick help anytime you need it. We are aware of precisely how priceless time can be, so by the time we answer your e-mail or trouble ticket, we will have examined the issue and, in case we haven’t resolved it, we’ll provide you with more info about what you need to do on your end – when the case demands this. With our support service, you can rest assured that there will be someone to lend you a helping hand immediately, regardless of the hour.