There're lots of cloud hosting companies available, yet many of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to reach the company by phone. The level of support that you will receive through this particular channel of communication will vary based on the supplier - several of them offer professional telephone support, others offer general and customer support only as some matters are more time-consuming and it is easier to be resolved through a support ticket, particularly if the situation has to be escalated. Still, it is good to find that you can always get in touch with your web hosting supplier since there are tons of small matters that can be resolved efficiently and in a very timely manner through a telephone call, not mentioning that you are able to get additional info for the services even before you become a client.

Phone Support in Cloud Hosting

We know that the option to consult with a live consultant is rather important, for that reason we have three support lines around the globe (Australia, USA and UK) and you are able to get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our Linux cloud hosting, for example, you have the option to call us and learn more about our services prior to ordering to ensure that we do match all system requirements for your web sites. Following your purchase, you will be able to call us about any kind of sales or billing difficulties you may have, or get any type of general or basic tech info that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of the issue.