A 99.9% Server Uptime
We have built our cloud hosting platform using dependable hardware and strongly modified software. Our system administrators have installed a customized version of SELinux on our web hosting servers to guarantee maximum safety and stability. We’ve added several DDoS protection mechanisms coupled with highly efficient firewall programs to make sure our network is impregnable and secure.
All our Linux cloud hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware parts delivered by Juniper. Moreover, on every router, we’ve configured a firewall with a sophisticated set of rules as a way to sift out all fishy requests.
Hence, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to lessen all potential risks with our cloud hosting plans and although our company provides topflight customer support, there are occasions when the client is just not content with what we are offering. Or he wants to move to a more robust web hosting service, such as a virtual private server or a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely happy, we will give you a full refund.
24/7 Technical Support
We’ve carefully hand–picked each individual member of our 24x7 support department to make certain that we can provide the best possible customer care service that you can get. Each of our customer service technicians has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available 24–7–365 – you’ll be able to contact them whenever you want and they’ll reply back to you as fast as possible.
Their average ticket response time is well under twenty minutes, whilst with other hosting firms you are forced to wait around for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to within an hour.