Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a sixty–minute response time warranty for each trouble ticket or email that you submit to our client care staff. We’ll swiftly respond to all the standard questions and forward right away the case to our system administrators in case further assistance is needed. If you make use of our Admin Services package, we’ll complete any of the included server administration services at a time that has been agreed upon earlier.
An Excellent Customer Support Service
If you require assistance working with our Hosting Control Panel or with any of the applications that we have pre–installed on the server for you, don’t hesitate to get in touch with our client support staff anytime via the ticketing system. Besides, if you need assistance administering your server, you can make use of our Admin Services package, that includes Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk storage space, etc.
An Intuitive Help Area
Our Hosting Control Panel is installed by default for every Linux dedicated hosting server. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of educational articles also video versions that show all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.