1 hour ticket response
We are specialized in providing a rapid and adequate reply to every tech support ticket sent by a client. Our competent client service team representatives will review your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, our average tech support ticket response time has proved to be 20 minutes.
A Premium Customer Care Service
Our customer support staff representatives have broad experience in the Linux cloud hosting field and are practiced enough to deliver a quick solution to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the client support ticket will be forwarded to a programmer or system administrator for further assistance.
An Intuitive Help Section
To help you find a quick tip on how you can use a certain feature, we have integrated a very intuitive Help Center section in the Hosting Control Panel. You can browse through an enormous collection of web hosting account administration articles and website management articles, have a look at our F.A.Q. library or check out our instructional video tutorials.